Question 1

What is included in The Basic Residential Clean?

Accepted Answer

Kitchen:
- Light switches wiped
- Exterior cabinet doors spot wiped
- Backsplash wiped
- Appliance exterior wiped
- Kick plates wiped
- Counters fully wiped and sanitized
- Floors mopped
- Windowsills wiped
- Tabletop wiped
- Appliances wiped
- Inside microwave wiped
 
Bathroom(s):
- Sink cleaned and sanitized
- Light switches wiped
- Shower or tub cleaned and sanitized
- Toilets cleaned and sanitized
- Countertops cleaned and sanitized
- Cabinets and doors spot wiped
- Windowsills wiped
- Glass and mirrors smudge free
- Chrome shined
- Trash emptied
- Floors mopped
- Baseboards vacuumed
- Handles disinfected 
- Ceiling fan cover vacuumed 
- Light fixture dusted
- Toilet paper holder and towel rack polished
- Toothbrush holder wiped
- Shower doors and fixtures cleaned
 
Living Room/Bedroom/Office:
- All glass cleaned and smudge free
- Light switches wiped
- Fresh bedding (only if beds are stripped and fresh bedding is left out)
- Trash emptied
- Rooms are tidied
- Decor is dusted
- All furniture is dusted
- Floors are vacuumed/mopped 
- Baseboards vacuumed (scrubbed/wiped baseboards is an additional charge)
- Washer and Dryer wiped

Question 2

What is included in The Office/Commercial Clean?

Accepted Answer

Kitchen: 
- Floors mopped and vacuumed
- Appliances and counters wiped
 
Bathroom:
- Floors mopped and vacuumed
- Toilet paper holder polished
 
Rooms/Offices/Reception:
- Baseboards vacuumed 
- Appliances and counter wiped
- Tidy of area
- Floors wiped

Question 3

What is included in The Deep/ Move In/Out Clean?

Accepted Answer

Kitchen:
- Light switches wiped
- Exterior and interior cabinets wiped
- Backsplash wiped
- Appliance exterior wiped
- Kick plates wiped
- Counters fully wiped and sanitized
- Floors mopped
- Windowsills and blinds wiped
- Tabletop wiped
- Appliances wiped
- Inside microwave wiped
- Inside refrigerator cleaned
- Inside oven cleaned
 
Bathroom(s):
- Sink cleaned and sanitized
- Light switches wiped
- Shower or tub cleaned and sanitized
- Toilets cleaned and sanitized
- Countertops cleaned and sanitized
- Interior and exterior cabinets wiped
- Windowsills and blinds wiped
- Glass and mirrors smudge free
- Chrome shined
- Trash emptied
- Floors mopped
- Baseboards wiped
- Handles disinfected 
- Ceiling fan cover vacuumed 
- Light fixture dusted
- Toilet paper holder and towel rack polished
- Toothbrush holder wiped
- Shower doors and fixtures cleaned
 
Living Room/Bedroom/Office:
- All glass cleaned and smudge free
- Light switches wiped
- Fresh bedding (only if beds are stripped and fresh bedding is left out)
- Trash emptied
- Rooms are tidied
- Decor is dusted
- All furniture is dusted
- Floors are vacuumed/mopped 
- Baseboards wiped
- Washer and Dryer wiped
- Ceiling fans wiped
- Blinds wiped

Question 4

What is the policy for Cancellation and Refunds?

Accepted Answer

We at Happy Cleaners DFW strive to provide exceptional cleaning services and value our customers' satisfaction. We understand that circumstances may arise where you need to cancel or reschedule a cleaning appointment. To ensure a smooth and fair cancellation process, we have established the following cancellation policy:
​
Cancellation Window: Customers are required to provide a minimum of 48 hours' notice for any cancellation or rescheduling requests. This allows us to adjust our schedule accordingly and accommodate other customers.
Cancellation Methods: You can cancel or reschedule your appointment by contacting our customer service team via phone at 954-348-3313 or by email at happycleanersdfw@gmail.com. Please provide your name, contact information, and details of the appointment in your cancellation request.
Cancellation Fees: Cancellations made the day of cleaning without rescheduling intent, will be charged a fee of $50 dollars.
Rescheduling: If you need to reschedule your appointment, we will make every effort to accommodate your request based on our availability. Please contact us as soon as possible to discuss alternative appointment options.
Emergency Situations: We understand that emergencies can occur, and we will handle such situations on a case-by-case basis. Please contact us immediately if you encounter an unforeseen circumstance that requires cancellation or rescheduling.
No-Show Policy: Failure to notify us of a cancellation or being unavailable at the scheduled appointment time without prior notice will be considered a "no-show." No-shows will be subject to the full cost of the scheduled service, unless rescheduling occurs. 
Refunds: Refunds are only subject to failure to deliver promised services. For refunds, documentation must be provided and the incident will be reviewed by our team. 
​
Please note that Happy Cleaners DFW LLC reserves the right to modify or update this cancellation policy without prior notice. We recommend reviewing our cancellation policy periodically for any changes.
​
If you have any questions or concerns regarding our cancellation policy, please don't hesitate to contact us. We appreciate your understanding and cooperation in adhering to this policy, as it helps us maintain a reliable and efficient service for all our valued customers.

Question 5

What are our hours of operation?

Accepted Answer

Our operating hours are:

Sunday: Special requests only. Please contact us if you need Sunday cleanings
Monday- Friday 8am-6pm
Saturday: Closed

Question 6

Will I be charged more if my home takes longer to clean than expected?

Accepted Answer

If the condition of the home requires us to stay longer than anticipated at the fault of the homeowner, an additional $50 dollars will be charged by the hour. Your bill may also change if the state of your home is worse than listed when submitting a cleaning request.

For more information, please contact us 😊.

Question 7

Do you offer any discounts or promotions?

Accepted Answer

Yes we do. These are the current discount offers we offer:

Monthly clients - 5% discount
Bi-Weekly clients - 10% discount
Weekly clients - 15% discount
Military/Veterans - 10% discount (please disclose if you are or have been part of the military).

Question 8

What forms of payment are accepted for cleaning services?

Accepted Answer

At Queen of Clean Mansfield, we strive to make the payment process as convenient as possible for our clients. We accept a variety of payment methods to ensure flexibility and ease. Our accepted forms of payment include major credit and debit cards such as Visa, MasterCard, American Express, and Discover. Additionally, we offer the option to pay through secure online payment platforms like PayPal and Intuit Quickbooks For clients who prefer more direct transaction methods, we also accept cash, check, Zelle and Venmo. To accommodate all our clients’ preferences, we are working on adding more payment options in the future. If you have any specific payment needs or questions, feel free to contact our customer service team for assistance.

Question 9

What local areas do you currently service?

Accepted Answer

At My Site, we proudly provide our professional cleaning services to a variety of local areas to ensure that as many people as possible can benefit from our exceptional service. Currently, we service the following areas: Mansfield, Arlington, Burleson, Midlothian, Fort Worth, Dallas, Irving, Cedar Hill, Grand Prairie and DeSoto. Our dedicated team is committed to delivering top-notch cleaning solutions tailored to the unique needs of each community. Whether you're looking for residential cleaning, office cleaning, or specialized services, My Site is here to help. If you're unsure whether we cover your specific location or have any other questions, please don't hesitate to contact us directly for more detailed information.

Frequently Asked Questions